Retail Mobile Expert: Tech Solutions & Service

T-Mobile US Inc.

Palmdale (CA)

On-site

USD 23,000 - 32,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate in Palmdale, CA. You will engage customers, demonstrate wireless solutions, and guide them through plans, devices, and digital tools in a fast-paced retail setting.

Required: high school diploma or GED and at least 6 months of customer service or sales experience in retail. Travel is not required; full training pay applies during onboarding and incentives after transition.

Qualifications

Change agility and strong communication skills required.
Customer problem solving and customer service experience expected.
Engaging people, multitasking, and sales abilities are important.
Team-oriented approach is essential for collaborative success.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Also responsible for other duties/projects as assigned by business management as needed.