Mobile Expert: Tech-Savvy Retail & Service

T-Mobile; Delavan (WI); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical/dental/vision insurance

Paid time off

Job summary

T-Mobile supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Join a team that values growth and loyalty.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Join a team that values growth and loyalty.