Mobile Sales Pro — Elevate Tech & Customer Experience

T-MOBILE USA, Inc.; El Dorado (KS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Stock Grants

Paid Time Off

Employee Stock Purchase Plan

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You'll build product knowledge, demonstrate features, and recommend service plans while developing skills in customer interaction, digital tool usage, and sales. Success is measured by customer satisfaction and loyalty.

Qualifications

• High School Diploma/GED is required.
• At least 6 months of customer service or sales experience in a retail environment.
• Must be legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You'll build product knowledge, demonstrate features, and recommend service plans while developing skills in customer interaction, digital tool usage, and sales. Success is measured by customer satisfaction and loyalty.