Retail Tech Associate — Customer Solutions & Demos

T-Mobile; South Gate (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Money coaches

Job summary

T-Mobile USA, Inc. in South Gate, CA is seeking an enthusiastic Mobile Associate to engage customers and provide personalized device and service solutions in a fast-paced retail setting.

You'll build product knowledge through training, demonstrate network benefits using digital tools, and help customers choose options that fit their needs while contributing to a positive customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in South Gate, CA is seeking an enthusiastic Mobile Associate to engage customers and provide personalized device and service solutions in a fast-paced retail setting.

You'll build product knowledge through training, demonstrate network benefits using digital tools, and help customers choose options that fit their needs while contributing to a positive customer experience.