Retail Merchandising Lead | Omni-Channel Experience

Gap; Fort Lauderdale (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with match

Employee stock purchase plan

Medical, dental, vision insurance

See more benefits

For eligible employees

Job summary

Gap is looking for team members in Fort Lauderdale to support store leadership and ensure a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and help keep operations running smoothly across opening, in-store, and closing procedures.

You will collaborate with staff to maintain a positive environment, drive sales through expert product knowledge, and deliver seamless omni-channel experiences while adhering to all compliance standards.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Gap is looking for team members in Fort Lauderdale to support store leadership and ensure a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and help keep operations running smoothly across opening, in-store, and closing procedures.

You will collaborate with staff to maintain a positive environment, drive sales through expert product knowledge, and deliver seamless omni-channel experiences while adhering to all compliance standards.