Retail Merchandising Lead - Customer Experience

Gap; Milpitas (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Insurance package

Job summary

Gap is hiring for an associate role in Milpitas, CA. You will support the store leadership team, role-model brand selling behaviors, and deliver a best-in-class customer experience. You will engage customers, promote loyalty programs, and collaborate with staff to ensure timely task completion.

Ideal candidates demonstrate strong communication, flexibility in scheduling, and a customer-first mindset to help Gap stay ahead in a fast-paced retail environment.

Qualifications

• Customer service experience or demonstrated ability to engage with customers.
• Clear communication and ability to work with a team.
• Willingness to work flexible hours, including peak times.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Team collaboration

Flexibility

Job description

Gap is hiring for an associate role in Milpitas, CA. You will support the store leadership team, role-model brand selling behaviors, and deliver a best-in-class customer experience. You will engage customers, promote loyalty programs, and collaborate with staff to ensure timely task completion.

Ideal candidates demonstrate strong communication, flexibility in scheduling, and a customer-first mindset to help Gap stay ahead in a fast-paced retail environment.