Retail Store Supervisor – Customer Experience & Sales

Gap; Murfreesboro (TN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

50% merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Gap is seeking a team-focused retail associate to support store leadership and deliver an exceptional customer experience. You will educate customers on loyalty programs, model selling behaviors, and ensure operational tasks are completed accurately and on time.

Join Gap to contribute to a high-energy team, engage with shoppers across channels, and help maintain an inviting store environment while flexibility for scheduling is required.

Qualifications

• Customer service experience or able to interact professionally with customers.
• Strong communication and interpersonal skills.
• Ability to work as part of a team in a fast-paced retail environment.
• Willingness to work flexible hours, including evenings and weekends.
• Ability to lift up to 30 pounds as part of duties.

Responsibilities

• Treat customers and employees with respect to create a positive work environment.
• Educate customers about loyalty programs to promote engagement.
• Becoming an expert in brand selling behaviors with customers in-store.
• Support store leadership during non-peak hours with a customer-first focus.
• Collaborate with team to complete tasks efficiently and on time.
• Build expertise in product lifecycle and offerings.
• Assist with opening/closing checks and after-hours tasks as needed.
• Leverage omni-channel tools to ensure a seamless customer experience.
• Ensure compliance standards are met across operations.

Skills

Customer service

Communication

Teamwork

Flexibility

Lifting up to 30 lbs

Job description

Gap is seeking a team-focused retail associate to support store leadership and deliver an exceptional customer experience. You will educate customers on loyalty programs, model selling behaviors, and ensure operational tasks are completed accurately and on time.

Join Gap to contribute to a high-energy team, engage with shoppers across channels, and help maintain an inviting store environment while flexibility for scheduling is required.