Retail Merchandising Lead - Flexible Schedule

Gap; Los Angeles (CA); On-site; USD 48,425,000 - 58,741,000; Full time

Benefits offered by this job

Merchandise discount 50% off regular‑s

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Health/dental/vision insurance

See more benefits

Job summary

Gap is seeking a customer-focused team member to support store leadership and contribute to a best-in-class shopping experience. You will model selling behaviors, educate customers on loyalty programs, and help maintain store productivity across opening, closing, and peak/non-peak hours.

Ideal candidates embody Gap's purpose and values, communicating expectations clearly, using technology effectively, and remaining flexible to meet business needs, including evenings, weekends, and holidays.

Qualifications

• Provide excellent customer service and role model selling behaviors.
• Able to engage customers and guide them through the store experience.
• Comfortable using store technology and POS systems.

Responsibilities

• Treat customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs to promote return visits.
• Become an expert in brand selling behaviors and deliver exceptional customer experience.
• Support sales leader during non-peak hours with customers as the priority.
• Collaborate with store leadership to complete tasks efficiently.
• Build expertise in product lifecycle and inventory basics.
• Assist with opening/closing checklists and after-hours tasks.
• Leverage omni-channel tools to ensure a frictionless experience for shoppers.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Technology use

Flexibility

Lifting up to 30 pounds

Job description

Gap is seeking a customer-focused team member to support store leadership and contribute to a best-in-class shopping experience. You will model selling behaviors, educate customers on loyalty programs, and help maintain store productivity across opening, closing, and peak/non-peak hours.

Ideal candidates embody Gap's purpose and values, communicating expectations clearly, using technology effectively, and remaining flexible to meet business needs, including evenings, weekends, and holidays.