Retail Loss Prevention Specialist (Hybrid)

Ross Stores; New York (NY); On-site; USD 58,139,000 - 83,956,000; Full time

Job summary

Ross Stores is seeking a Loss Prevention Agent to safeguard stores, deter theft, and support investigations. The role involves monitoring entrances and sales areas, documenting incidents, and working with law enforcement when needed. A strong customer service mindset and teamwork are essential.

With base pay range of $20.29–$29.30 hourly, the position can require in-office presence with hybrid flexibility. Candidates should have 1–2 years in loss prevention or security and good communication

Qualifications

• High School education or equivalent required, AA degree preferred.

Responsibilities

• Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior.
• Observe and engage individuals exhibiting dishonest actions to prevent potential loss.
• Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents.
• Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams.
• Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized.
• Assist with trespass enforcement for repeat offenders in compliance with company policy.
• Collaborate with internal teams on major theft incidents and contribute to follow-up investigations.
• Identify and report safety hazards and operational vulnerabilities to store management.
• Perform additional duties as assigned to support loss prevention objectives.

Skills

Written communication

Oral communication

Customer service

Problem solving

Collaboration with partners

Independent and team work

Education

High School diploma or equivalent

Job description

Ross Stores is seeking a Loss Prevention Agent to safeguard stores, deter theft, and support investigations. The role involves monitoring entrances and sales areas, documenting incidents, and working with law enforcement when needed. A strong customer service mindset and teamwork are essential.

With base pay range of $20.29–$29.30 hourly, the position can require in-office presence with hybrid flexibility. Candidates should have 1–2 years in loss prevention or security and good communication