Retail Loss Prevention Specialist - Protect & Investigate

Ross Stores; Kent (WA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Ross Stores is seeking a Loss Prevention Agent to protect store assets and assist in investigations. The role emphasizes monitoring entrances and sales areas for theft, using CCTV tools, and documenting incidents for leadership review.

Candidates should have 1–2 years in loss prevention or security, strong communication skills, and the ability to work both independently and within a team in a fast-paced environment. Position is hybrid with in-office and remote elements.

Qualifications

• Strong written and oral communication skills.
• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment.
• Ability to collaborate with internal and external partners including law enforcement.
• Must comply with applicable laws and background screenings for security roles.
• Ability to make quality judgments with urgency.

Responsibilities

• Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior.
• Observe and engage individuals exhibiting dishonest actions to prevent loss.
• Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents.
• Accurately document incidents, maintain evidence, and present reports to leadership and Investigations teams.
• Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized.
• Assist with trespass enforcement for repeat offenders per policy.
• Collaborate with internal teams on major theft incidents and follow-up investigations.
• Identify and report safety hazards and operational vulnerabilities to store management.
• Perform additional duties to support loss prevention objectives.

Skills

Communication skills

Teamwork

Customer service

Problem solving

Judgment

Education

High School or equivalent

AA degree preferred

Job description

Ross Stores is seeking a Loss Prevention Agent to protect store assets and assist in investigations. The role emphasizes monitoring entrances and sales areas for theft, using CCTV tools, and documenting incidents for leadership review.

Candidates should have 1–2 years in loss prevention or security, strong communication skills, and the ability to work both independently and within a team in a fast-paced environment. Position is hybrid with in-office and remote elements.