Retail Loss Prevention & Customer Care Associate

The TJX Companies, Inc.; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Healthcare options

Paid holidays

Job summary

HomeGoods, part of The TJX Companies, Inc., is seeking associates to support a positive customer shopping experience and partner with store teams and Loss Prevention. The role involves engaging customers, preventing shrink, and following procedures while maintaining safety and confidentiality.

Starting pay ranges from $17.00 to $18.00 per hour, with benefits including discounts and comprehensive plans. The company values diversity, development, and opportunity across its global offices,

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned

Skills

Excellent communication

Good judgment

Flexible schedule

Job description

HomeGoods, part of The TJX Companies, Inc., is seeking associates to support a positive customer shopping experience and partner with store teams and Loss Prevention. The role involves engaging customers, preventing shrink, and following procedures while maintaining safety and confidentiality.

Starting pay ranges from $17.00 to $18.00 per hour, with benefits including discounts and comprehensive plans. The company values diversity, development, and opportunity across its global offices,