Customer Experience & Loss Prevention Associate

TJX; Franklin (TN); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Healthcare benefits

Life insurance

Job summary

HomeGoods at TJX Companies is seeking team members to support a positive customer shopping experience and partner with store teams and Loss Prevention. You will help maintain safe and honest store operations and ensure efficient checkout procedures.

You will engage customers, deter theft, and help meet shrink-reduction goals while upholding labor laws and company policies. The role offers benefits and a competitive salary; starting pay ranges from $13.50 to $17.10 per hour, with opportunities to

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Customer service

Communication

Flexible schedule

Retail experience

Teamwork

Job description

HomeGoods at TJX Companies is seeking team members to support a positive customer shopping experience and partner with store teams and Loss Prevention. You will help maintain safe and honest store operations and ensure efficient checkout procedures.

You will engage customers, deter theft, and help meet shrink-reduction goals while upholding labor laws and company policies. The role offers benefits and a competitive salary; starting pay ranges from $13.50 to $17.10 per hour, with opportunities to