Customer Service & Loss Prevention Associate

The TJX Companies, Inc.; Saint Peters (MO); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

HSA

Job summary

HomeGoods, part of The TJX Companies, Inc., is hiring to support a positive customer shopping experience and strong store partnership with teams and Loss Prevention. You will provide timely, courteous service, assist customers, and help deter theft while maintaining checkout accuracy and store procedures.

The role emphasizes teamwork, flexibility in scheduling, and adherence to policies. 0–2 years retail or security experience is welcomed, with a comprehensive benefits package available.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Communication skills

Adaptability

Team collaboration

Flexibility

Retail experience

Job description

HomeGoods, part of The TJX Companies, Inc., is hiring to support a positive customer shopping experience and strong store partnership with teams and Loss Prevention. You will provide timely, courteous service, assist customers, and help deter theft while maintaining checkout accuracy and store procedures.

The role emphasizes teamwork, flexibility in scheduling, and adherence to policies. 0–2 years retail or security experience is welcomed, with a comprehensive benefits package available.