Loss Prevention & Customer Care Specialist

TJX; Columbia Township (MO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Credit union

Referral bonuses

Health benefits

Job summary

HomeGoods at TJX Companies seeks a Customer Service Associate to create a positive shopping experience and support store teams. You will deter theft, engage customers, and contribute to shrink-reduction efforts, while maintaining confidentiality and safety culture.

The role emphasizes strong communication, ability to adapt to changing directions, and teamwork with Store Management and Loss Prevention. A flexible schedule is required to meet business needs.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Deters theft through customer engagement and a professional presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Partners with Store Management and Loss Prevention to accomplish goals and objectives.

Skills

Communication

Judgement

Flexibility

Teamwork

Retail experience

Job description

HomeGoods at TJX Companies seeks a Customer Service Associate to create a positive shopping experience and support store teams. You will deter theft, engage customers, and contribute to shrink-reduction efforts, while maintaining confidentiality and safety culture.

The role emphasizes strong communication, ability to adapt to changing directions, and teamwork with Store Management and Loss Prevention. A flexible schedule is required to meet business needs.