Loss Prevention & Customer Service Associate – Retail Impact

TJX; Solana Beach (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Job summary

HomeGoods, part of the TJX Companies, is seeking a customer-focused associate to support a positive shopping experience and strong partnership with store teams. You will help deter theft, assist customers, and uphold safety and integrity in daily operations across TJX’s global brands.

The role emphasizes collaboration with store management and Loss Prevention, adherence to policies, and flexibility to meet business needs.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned

Skills

Excellent communication

Customer service

Retail experience

Teamwork

Job description

HomeGoods, part of the TJX Companies, is seeking a customer-focused associate to support a positive shopping experience and strong partnership with store teams. You will help deter theft, assist customers, and uphold safety and integrity in daily operations across TJX’s global brands.

The role emphasizes collaboration with store management and Loss Prevention, adherence to policies, and flexibility to meet business needs.