Retail Lead & Store Operations Coach

Goodwill of Central and Coastal Virginia in; Chesapeake (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Central and Coastal Virginia seeks a Retail Lead Associate for the Chesapeake location. You will help run store operations in the absence of management, oversee front-end and production activities, and model excellent customer service.

Responsibilities include supervising designated associates, monitoring progress toward goals, and ensuring cleanliness and merchandising standards. Evening and weekend availability is required.

Qualifications

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• 1 Year experience in a leadership role preferred.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Responsibilities

• Run store operations in the absence of the store and assistant manager, including front end and production areas.
• Monitor associates' progress toward goals, including production and Round Up.
• Participate in production to meet store goals when required by business demands.
• Maintain high standards of cleanliness and visual merchandising; model customer service excellence.
• Provide communication and onboarding support to store management and participate in monthly meetings.
• Solicit and act on customer and associate feedback; use management tools to track sales and performance.
• Submit closing, accident, risk training, and Kronos reports when ROM/RAM are absent; ensure timely reporting.
• Communicate issues with store operations and personnel to the management team.

Skills

Leadership

Customer service

Communication

Team leadership

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia seeks a Retail Lead Associate for the Chesapeake location. You will help run store operations in the absence of management, oversee front-end and production activities, and model excellent customer service.

Responsibilities include supervising designated associates, monitoring progress toward goals, and ensuring cleanliness and merchandising standards. Evening and weekend availability is required.