Retail Lead - Game Day & Fan Experience

Fanatics Commerce; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Fanatics Commerce in Memphis, TN, is seeking a Retail Lead to drive sales through daily store operations and lead a team of Retail Associates. You will support back-of-house tasks, maintain stockroom organization, and work with leadership to meet revenue targets and deliver an exemplary fan experience.

The role requires good communication, flexibility to work evenings, weekends, home games, and events, and a professional appearance aligned with the Fanatics brand.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed performance and knowledge of operational excellence.
• Understands Fanatics Values and how they relate to their role.
• Perform Manager on Duty responsibilities as needed.
• Identify opportunities to improve processes, products, or fan experiences.
• Apply creative thinking and new approaches to solve challenges.
• Act with urgency in a fast-paced environment.
• Collaborate cross-functionally to drive shared goals.

Skills

Customer service

Communication

Teamwork

Flexibility

Education

High school diploma or equivalent experience

Job description

Fanatics Commerce in Memphis, TN, is seeking a Retail Lead to drive sales through daily store operations and lead a team of Retail Associates. You will support back-of-house tasks, maintain stockroom organization, and work with leadership to meet revenue targets and deliver an exemplary fan experience.

The role requires good communication, flexibility to work evenings, weekends, home games, and events, and a professional appearance aligned with the Fanatics brand.