Retail Lead: Fan-Obsessed Ops Leader for Game Days

Fanatics; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fanatics is seeking a Retail Lead in Madison, WI to drive sales and fan experience through bold leadership and precise execution of daily operations. The role emphasizes leveraging data-driven insights and coordinating with store leadership for game-day and event coverage.

You will train and guide Retail Associates, maintain stock and display standards, and uphold Fanatics values in a fast-paced environment. This position is on-site at store locations.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout shifts, and lift up to 25 pounds.

Responsibilities

• Deliver sales results through consistent execution of daily operations.
• Support back-of-house operations; maintain stockroom organization.
• Operate with familiarity of retail systems (OpSuite5.0), POS, and CAYAN credit card machines.
• Partner with Leadership on decisions including revenue targets, per cap and UPT.
• Coach Retail Associates to ensure an exemplary fan experience.

Skills

Customer service

Team leadership

Communication

Flexible schedule

Operational execution

Education

High school diploma or equivalent

Job description

Fanatics is seeking a Retail Lead in Madison, WI to drive sales and fan experience through bold leadership and precise execution of daily operations. The role emphasizes leveraging data-driven insights and coordinating with store leadership for game-day and event coverage.

You will train and guide Retail Associates, maintain stock and display standards, and uphold Fanatics values in a fast-paced environment. This position is on-site at store locations.