Bold Retail Experience Specialist

Fanatics Commerce; Los Angeles (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Fanatics Commerce is hiring a Retail Associate to deliver exceptional fan experiences on game days and events. You will greet fans, make personalized recommendations, and process transactions using the Fanatics POS system.

The role requires strong communication and teamwork in a fast-paced environment, with the ability to stand, lift up to 25 pounds, and work a flexible schedule including evenings, weekends, holidays, and home games.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and ask questions to help make their shopping experience an enjoyable one
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience
• Maintain sales floor and/or stockroom standards with an eye to detail
• Process sales transactions via the Fanatics POS system
• Maintain professionalism and customer service to positively represent the Fanatics Brand and Team/League
• Perform additional responsibilities as directed by management
• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast-paced, high-growth environment
• Collaborate cross-functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

Skills

Customer service

Communication

Teamwork

Flexibility

Punctuality

Physical stamina

Reliability

Education

High school diploma

Job description

Fanatics Commerce is hiring a Retail Associate to deliver exceptional fan experiences on game days and events. You will greet fans, make personalized recommendations, and process transactions using the Fanatics POS system.

The role requires strong communication and teamwork in a fast-paced environment, with the ability to stand, lift up to 25 pounds, and work a flexible schedule including evenings, weekends, holidays, and home games.