Retail Lead: Fan Experience & Team Collaboration

Fanatics Commerce; Atlanta (GA); On-site; USD 18,000 - 26,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Supervisor for the Atlanta Hawks Team Store in Atlanta, GA. This role focuses on delivering exceptional fan experiences, leveraging data and Fanatics' POS system, and leading shifts during home games and events.

The position requires flexibility to work evenings, weekends, and game days, with an emphasis on professional presentation and brand representation. Join a fast-paced team driving sales and guest satisfaction.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and ask questions to help make their shopping experience an enjoyable one.
• Make recommendations based on observations and conversations with fans.
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
• Maintain sales floor and/or stockroom standards with an eye to detail.

Skills

Customer service

Communication

Teamwork

Flexibility

Attendance

Professional appearance

Education

High school diploma or equivalent

Job description

Fanatics Commerce is seeking a Retail Supervisor for the Atlanta Hawks Team Store in Atlanta, GA. This role focuses on delivering exceptional fan experiences, leveraging data and Fanatics' POS system, and leading shifts during home games and events.

The position requires flexibility to work evenings, weekends, and game days, with an emphasis on professional presentation and brand representation. Join a fast-paced team driving sales and guest satisfaction.