Retail Lead: Fan Experience & Store Ops

Fanatics Commerce; Clemson (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Fanatics Commerce's Clemson University Team Store is seeking a Retail Lead to drive sales and fan experience during home games. You will lead daily operations, use data and insights, and coordinate with leadership to meet revenue targets and fan service standards.

This role requires flexible evenings, weekends, holidays, and events, plus strong communication and teamwork. Previous retail or hospitality experience is preferred, and a high school diploma is expected.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team‑oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence.
• Understand Fanatics Values and how they relate to their role.
• Perform ‘Manager on Duty’ responsibilities as needed.

Skills

Customer service

Communication

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce's Clemson University Team Store is seeking a Retail Lead to drive sales and fan experience during home games. You will lead daily operations, use data and insights, and coordinate with leadership to meet revenue targets and fan service standards.

This role requires flexible evenings, weekends, holidays, and events, plus strong communication and teamwork. Previous retail or hospitality experience is preferred, and a high school diploma is expected.