Retail Lead: Fan Experience & Ops (Flexible Hours)

Fanatics; Nashville (TN); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Fanatics is seeking a Retail Lead in Nashville to drive sales and enhance fan experiences through hands-on leadership of daily operations, shift coverage, and data-driven decision making during home games and events.

You will supervise and train Retail Associates, partner with leadership on revenue targets and performance metrics, and ensure an exemplary fan experience. Flexibility, strong communication, and a polished appearance are required.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality; strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout shifts; lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsabilités

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Operate retail systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership on decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Coach Retail Associates and perform Manager on Duty responsibilities as needed.
• Identify opportunities to improve processes and fan experiences.

Connaissances

Customer service

Communication

Teamwork

Flexibility

Reliability

Professional appearance

Formation

High school diploma

Outils

OpSuite5.0

POS

CAYAN

Description du poste

Fanatics is seeking a Retail Lead in Nashville to drive sales and enhance fan experiences through hands-on leadership of daily operations, shift coverage, and data-driven decision making during home games and events.

You will supervise and train Retail Associates, partner with leadership on revenue targets and performance metrics, and ensure an exemplary fan experience. Flexibility, strong communication, and a polished appearance are required.