Retail Lead & Customer Experience Pro

Boot Barn; Evansville (IN); Hybride; USD 19 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Hourly pay with incentives

Merchandise discount

Paid Time Off

Medical, Dental, Vision and Life Ins.

401(k) with company match

Flexible schedules

Growth opportunities

Résumé du poste

Boot Barn is hiring a part-time Key Holder to engage customers, deliver an exceptional in-store experience, and support store partners in achieving sales goals. You will build product knowledge, maintain merchandising standards, process transactions accurately, and collaborate with leadership to develop the team and store operations.

This role emphasizes teamwork, brand values, and a commitment to delivering high-quality customer service.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsabilités

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Connaissances

Retail sales

Leadership

Communication

Time management

Organization

Customer service

Description du poste

Boot Barn is hiring a part-time Key Holder to engage customers, deliver an exceptional in-store experience, and support store partners in achieving sales goals. You will build product knowledge, maintain merchandising standards, process transactions accurately, and collaborate with leadership to develop the team and store operations.

This role emphasizes teamwork, brand values, and a commitment to delivering high-quality customer service.