Retail Lead & Customer Experience Coach

BootBarn Inc.; Town of Riverhead (NY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly rate

Store merchandise discount

Paid Time Off

Medical, Dental, Vision and Life

401(k) plan

Flexible schedules

Growth opportunities

Job summary

Boot Barn Inc. is seeking a full-time Key Holder to engage customers, provide leadership to store partners and help drive sales.

You will become an expert in product knowledge, maintain merchandising standards and support opening/closing procedures with a strong focus on service and teamwork. The role requires 1–2 years in retail, flexible scheduling including nights and weekends, and up to 10% travel to other stores.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Leadership

Customer service

Communication

Time management

Organization

Flexibility

Job description

Boot Barn Inc. is seeking a full-time Key Holder to engage customers, provide leadership to store partners and help drive sales.

You will become an expert in product knowledge, maintain merchandising standards and support opening/closing procedures with a strong focus on service and teamwork. The role requires 1–2 years in retail, flexible scheduling including nights and weekends, and up to 10% travel to other stores.