Retail Lead - Customer Experience Ops (Evenings/Weekends)

Amazon; Schererville (IN); On-site; USD 23,000 - 32,000; Full time

Job summary

Amazon is hiring a Retail Lead Associate in Schererville, IN to welcome customers and lead floor operations at our Locker+ retail locations. You’ll help with customer service, inventory tasks, and team leadership in a fast-paced environment.

The role requires open evening/weekend availability, physical stamina, and a focus on safety and quality. Benefits are available, and compensation starts per local pay scales with shift differentials.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and role model approved behavior.
• Use inventory systems to scan, process, and count products.
• Provide peer feedback and escalate issues to help peers resolve customer questions.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and trends affecting customers and staff and support leadership.
• Maintain safety and quality standards under supervision.
• Adapt to a fast changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends and holidays.
• Lift up to 49 pounds and stand/walk for shifts up to 12 hours.

Skills

Customer-facing

Leadership

Attention to detail

Education

High school diploma or equivalent

Job description

Amazon is hiring a Retail Lead Associate in Schererville, IN to welcome customers and lead floor operations at our Locker+ retail locations. You’ll help with customer service, inventory tasks, and team leadership in a fast-paced environment.

The role requires open evening/weekend availability, physical stamina, and a focus on safety and quality. Benefits are available, and compensation starts per local pay scales with shift differentials.