Retail Lead Associate - Flexible Hours, Customer Experience

Amazon Inc.; Elk Grove (CA); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Benefits

401(k) matching

Mental Health Support

Job summary

Amazon, Elk Grove, CA, is seeking a Retail Lead Associate (Reduced-Time) to greet customers, support operations, and uphold quality standards at a Locker+ location. You will engage customers, assist with inventory tasks, and mentor peers while contributing to a positive site culture.

The role requires 30–39 hours weekly with open availability Tue–Sat, 7:45am–2:15pm, and offers benefits. Starting pay is $21.60/hour with potential shift differentials.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Retail experience

Leadership potential

Education

High school diploma or equivalent

Job description

Amazon, Elk Grove, CA, is seeking a Retail Lead Associate (Reduced-Time) to greet customers, support operations, and uphold quality standards at a Locker+ location. You will engage customers, assist with inventory tasks, and mentor peers while contributing to a positive site culture.

The role requires 30–39 hours weekly with open availability Tue–Sat, 7:45am–2:15pm, and offers benefits. Starting pay is $21.60/hour with potential shift differentials.