Retail Lead Associate - Flexible Hours & Customer Experience

Amazon; Cincinnati (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Amazon Cincinnati is hiring a Retail Lead Associate to drive customer experience on the floor and support daily operations. The role emphasizes quick prioritization, learning, and delivering delight to customers at a fast-paced Locker+ retail location.

The position requires open availability with evening, weekend, and holiday shifts, and offers benefits. You will lead by example, coach peers, and help maintain safety and quality across the site.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing experience, or 1+ years floor leader or other leadership, or 1+ years Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior for the team.
• Utilize inventory systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, escalating to assist peers with customer issues.
• Contribute to continuous improvement of the customer experience and operations by developing best practices.
• Identify barriers and trends affecting customer and associate experience; support the manager in shaping site culture.
• Work with a manager to maintain safety and quality standards at the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand for long shifts, and climb stairs as needed.

Skills

Customer service

Leadership

Attention to detail

Training others (preferred)

Education

High school diploma or equivalent

Job description

Amazon Cincinnati is hiring a Retail Lead Associate to drive customer experience on the floor and support daily operations. The role emphasizes quick prioritization, learning, and delivering delight to customers at a fast-paced Locker+ retail location.

The position requires open availability with evening, weekend, and holiday shifts, and offers benefits. You will lead by example, coach peers, and help maintain safety and quality across the site.