Full-Time Retail Lead: Customer Experience Champion

Amazon; Cambridge (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits

Health benefits

401(k) matching

Job summary

Amazon is hiring a Retail Lead Associate in Cambridge, MA, for a full-time role focused on customer experience operations. You will be the face of Amazon, leading floor activities and supporting service delivery.

The position emphasizes teamwork, learning, and upholding Amazon's customer-obsessed culture. Responsibilities include assisting customers, using inventory systems, maintaining safety standards, and adapting to a fast-paced, evolving environment.

Qualifications

• High school diploma or equivalent.
• 18+ years of age.
• 1+ years in retail, customer facing, leadership, or Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Use inventory systems to scan, process, and count product.
• Provide peer feedback and escalate to assist peers with customer issues.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and trends affecting customers and staff, support site culture.
• Maintain safety and quality standards on site.
• Work in a fast-changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand/walk up to 12 hours, with stairs.

Skills

Retail experience

Customer Service

Leadership

Inventory management

Safety awareness

Education

High school diploma

Job description

Amazon is hiring a Retail Lead Associate in Cambridge, MA, for a full-time role focused on customer experience operations. You will be the face of Amazon, leading floor activities and supporting service delivery.

The position emphasizes teamwork, learning, and upholding Amazon's customer-obsessed culture. Responsibilities include assisting customers, using inventory systems, maintaining safety standards, and adapting to a fast-paced, evolving environment.