Retail Keyholder — Part-Time, Design-Driven & Flexible

Framebridge; Mill Valley (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Commuter benefits

Job summary

Framebridge in Mill Valley, CA is seeking a Retail Part Time Keyholder to represent the Framebridge brand in our store. You will support onboarding, train team members, and ensure outstanding customer experiences while meeting store goals.

This role requires a background in customer service or retail, strong communication and time management, flexibility for evenings and weekends, and a passion for design.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members to do the same
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Key holder experience

Customer service

Interpersonal skills

Communication skills

Relationship-building

Time management

Organizational skills

Problem-solving

Adaptability

Flexibility hours

Education

Degree in art, design, marketing or relevant fields preferred

Job description

Framebridge in Mill Valley, CA is seeking a Retail Part Time Keyholder to represent the Framebridge brand in our store. You will support onboarding, train team members, and ensure outstanding customer experiences while meeting store goals.

This role requires a background in customer service or retail, strong communication and time management, flexibility for evenings and weekends, and a passion for design.