Retail Keyholder — Design‑Centric, Flexible Hours (Part‑Time)

Kaplan International; Mill Valley (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge is seeking a part-time Retail Keyholder in Mill Valley to uphold exceptional customer service, train team members, and drive store operations. You will share product knowledge, assist customers with design decisions, and support a collaborative retail team in a fast-paced environment.

This role requires a customer-focused, flexible individual with strong communication skills and an interest in design who can work evenings and weekends.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and to work in a creative environment.
• Flexible hours including evenings and weekends.
• Learns new tools and processes quickly.

Responsibilities

• Set the standard of exceptional customer service and represent Framebridge in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to meet customer experience and financial goals.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail experience

Interpersonal skills

Communication skills

Team leadership

Education

Degree in art/design/marketing or relevant fields

Job description

Framebridge is seeking a part-time Retail Keyholder in Mill Valley to uphold exceptional customer service, train team members, and drive store operations. You will share product knowledge, assist customers with design decisions, and support a collaborative retail team in a fast-paced environment.

This role requires a customer-focused, flexible individual with strong communication skills and an interest in design who can work evenings and weekends.