Retail Keyholder: Flexible Schedule & Customer Experience Lead

Framebridge; Berkeley (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge is seeking a part-time Retail Keyholder for our Berkeley store. You will set the standard for exceptional customer service, train team members, and manage day-to-day store operations to meet customer-experience and sales goals.

Ideal candidates have prior keyholder or leadership in retail or hospitality, enjoy design, and can work evenings and weekends. Framebridge offers a supportive, creative environment and opportunities to contribute to a beloved brand.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Willing to work flexible hours including evenings and weekends.

Responsibilities

• Set the standard of exceptional customer service and represent the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Engaging personality

Interpersonal skills

Communication skills

Time management

Problem-solving

Adaptability

Education

Design/marketing degree preferred

Job description

Framebridge is seeking a part-time Retail Keyholder for our Berkeley store. You will set the standard for exceptional customer service, train team members, and manage day-to-day store operations to meet customer-experience and sales goals.

Ideal candidates have prior keyholder or leadership in retail or hospitality, enjoy design, and can work evenings and weekends. Framebridge offers a supportive, creative environment and opportunities to contribute to a beloved brand.