In-Store Brand Ambassador & Keyholder

Framebridge; San Francisco (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Commuter benefits

And more

Job summary

Framebridge Noe Valley, CA is seeking a Retail Full-time Keyholder to uphold Framebridge's service standard, train team, and drive store performance in a fast-paced, design-led environment. You will engage customers with design knowledge, manage daily operations, and help deliver on Framebridge's happiness guarantees while working flexible evenings and weekends.

Framebridge offers competitive compensation including hourly rate plus bonus, paid time off, holidays, commuter benefits, and frame

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Strong influence and communication skills.
• Interest in design and creativity.
• Ability to learn new tools and processes quickly.
• Great time-management and organization.

Responsibilities

• Set the standard of exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Interpersonal skills

Communication skills

Relationship-building

Design interest

Education

Art/design degree

Job description

Framebridge Noe Valley, CA is seeking a Retail Full-time Keyholder to uphold Framebridge's service standard, train team, and drive store performance in a fast-paced, design-led environment. You will engage customers with design knowledge, manage daily operations, and help deliver on Framebridge's happiness guarantees while working flexible evenings and weekends.

Framebridge offers competitive compensation including hourly rate plus bonus, paid time off, holidays, commuter benefits, and frame