Retail Keyholder: Lead Store Experience (Evenings/Weekends)

Framebridge; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

Job summary

Framebridge is seeking a Retail Full Time Keyholder for our 14th Street location. You will lead the store floor, deliver customer-first experiences, and support onboarding of new team members.

This role reports to the Store Manager and requires a flexible schedule including evenings and weekends. The ideal candidate has prior key holder experience in retail or hospitality, strong communication, and a passion for design.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail experience

Leadership

Communication

Time management

Problem-solving

Flexible hours

Education

Degree in art/design/marketing or relevant fields preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder for our 14th Street location. You will lead the store floor, deliver customer-first experiences, and support onboarding of new team members.

This role reports to the Store Manager and requires a flexible schedule including evenings and weekends. The ideal candidate has prior key holder experience in retail or hospitality, strong communication, and a passion for design.