Retail Keyholder: Lead Customer Experience Evenings/Weekends

Kaplan International; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) retirement plan

Parental leave and return program

Flexible Time Off and paid holidays

Framebridge employee discounts

Short-term disability and Life/AD&D

EAP

Learning and development opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is hiring a Retail Keyholder for Woodway to lead store operations and deliver a customer-first experience. In this full-time role, you'll share on-floor leadership, help train teammates, and ensure the store meets service and sales goals.

The ideal candidate has retail or hospitality supervisory experience, strong communication skills, and a design-minded passion. Evening and weekend availability is required to support the business.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong communication and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Able to work evenings and weekends.
• Quick and eager learner of new tools, technology, products, and processes.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Retail leadership

Communication skills

Design interest

Flexible schedule

Education

Art/design/marketing degree preferred

Job description

Framebridge is hiring a Retail Keyholder for Woodway to lead store operations and deliver a customer-first experience. In this full-time role, you'll share on-floor leadership, help train teammates, and ensure the store meets service and sales goals.

The ideal candidate has retail or hospitality supervisory experience, strong communication skills, and a design-minded passion. Evening and weekend availability is required to support the business.