Retail Keyholder: Lead Customer Experience (Evenings/Weekends)

Framebridge Inc; Houston (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off and paid holidays

Framebridge employee discounts

Job summary

Framebridge Inc. is seeking a Retail Keyholder to join our Houston store team. You will lead on the floor as a trusted keyholder, delivering exceptional customer experiences and upholding the Framebridge brand.

You will train and coach team members, manage store operations and customer interactions with a focus on design guidance. Flexibility for evenings and weekends is required; prior retail leadership is a plus.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.

Skills

Key holder experience

Customer service

Retail

Hospitality

Interpersonal skills

Communication

Education

Degree in art/design/marketing

Job description

Framebridge Inc. is seeking a Retail Keyholder to join our Houston store team. You will lead on the floor as a trusted keyholder, delivering exceptional customer experiences and upholding the Framebridge brand.

You will train and coach team members, manage store operations and customer interactions with a focus on design guidance. Flexibility for evenings and weekends is required; prior retail leadership is a plus.