Retail Keyholder - Lead Customer Experience (Full-Time)

Framebridge; New York (NY); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) plan

Paid holidays

Zusammenfassung

Framebridge seeks a Retail Keyholder in Greenwich Village to lead the store floor with energy and customer-first focus. You will support onboarding and training, drive store operations, and build relationships with customers while modeling Framebridge standards.

You will apply product knowledge and design advice, handle issues with sound judgment, and help sustain the Framebridge happiness guarantee as you work evenings and weekends.

Qualifikationen

• Experience as a key holder in a customer service/retail/hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Aufgaben

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Kenntnisse

Keyholder experience

Customer service

Interpersonal skills

Communication

Time management

Ausbildung

Art/design degree

Tools

POS systems

Retail software

Jobbeschreibung

Framebridge seeks a Retail Keyholder in Greenwich Village to lead the store floor with energy and customer-first focus. You will support onboarding and training, drive store operations, and build relationships with customers while modeling Framebridge standards.

You will apply product knowledge and design advice, handle issues with sound judgment, and help sustain the Framebridge happiness guarantee as you work evenings and weekends.