Part-Time Retail Keyholder — Lead & Delight (Williamsburg)

Kaplan International; United States; On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical benefits

401(k) plan

Parental leave

Flexible time off

Employee discounts

Short-term disability

EAP

Learning & development

Commuter benefits

Pet insurance

Job summary

Framebridge in Williamsburg is seeking a part-time Keyholder to lead with energy, customer focus, and brand pride on the floor. You’ll hold key-holding responsibilities, mentor teammates, and help ensure a stellar guest experience while meeting store goals.

The role emphasizes strong communication, product knowledge, design curiosity, and flexible hours including evenings and weekends. You’ll collaborate with the Store Manager to maintain operations, train staff, and uphold Framebridge’s 100%

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Retail leadership

Communication

Design interest

Fast learner

Time management

Adaptable

Flexible hours

Education

Degree in art/design/marketing

Job description

Framebridge in Williamsburg is seeking a part-time Keyholder to lead with energy, customer focus, and brand pride on the floor. You’ll hold key-holding responsibilities, mentor teammates, and help ensure a stellar guest experience while meeting store goals.

The role emphasizes strong communication, product knowledge, design curiosity, and flexible hours including evenings and weekends. You’ll collaborate with the Store Manager to maintain operations, train staff, and uphold Framebridge’s 100%