Retail Keyholder — Flexible Hours & Customer-Centric Leader

Kaplan International; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off

Paid Holidays

Framebridge employee Free Frame codes

Short-term disability and Life/AD&D

Employee Assistance Program (EAP)

Ongoing learning and development

Commuter benefits

Pet insurance (Full-Time)

And more!

Job summary

Framebridge is seeking a Retail Full Time Keyholder for the Flatiron store in New York. You will lead on the floor, uphold the Framebridge experience, and support the Store Manager with daily operations while delivering outstanding customer service and expert product knowledge.

The role requires a leadership mindset, willingness to train teammates, and adaptability to a fast-paced retail environment. Flexible schedule includes evenings and weekends, with a strong emphasis on customer

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Keyholder experience

Customer service

Communication

Relationship-building

Education

Degree in art, design, marketing or relevant fields preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder for the Flatiron store in New York. You will lead on the floor, uphold the Framebridge experience, and support the Store Manager with daily operations while delivering outstanding customer service and expert product knowledge.

The role requires a leadership mindset, willingness to train teammates, and adaptability to a fast-paced retail environment. Flexible schedule includes evenings and weekends, with a strong emphasis on customer