Retail Keyholder: Lead Store Team (Evenings/Weekends)

Framebridge; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Framebridge is seeking a Retail Full Time Keyholder for our Soho, NY store. The role blends leadership on the floor with hands-on customer service, including evenings and weekends.

As a trusted member reporting to the Store Manager, you will set the standard for service, onboard new team members, and help meet store goals. You will share product knowledge and help customers frame what they love.

Qualifications

• Retail experience and front-line customer service preferred.
• Ability to train and onboard new team members.
• Strong interpersonal and communication skills.
• Ability to meet store financial goals and deliver great customer experiences.

Responsibilities

• Set the standard of exceptional customer service and represent Framebridge in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.

Skills

Customer service

Leadership

Communication

Training & coaching

Product knowledge

Problem solving

Team collaboration

Job description

Framebridge is seeking a Retail Full Time Keyholder for our Soho, NY store. The role blends leadership on the floor with hands-on customer service, including evenings and weekends.

As a trusted member reporting to the Store Manager, you will set the standard for service, onboard new team members, and help meet store goals. You will share product knowledge and help customers frame what they love.