Retail Keyholder: Lead Customer Experience (Evenings & Weekends)

Framebridge; Winnetka (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Parental leave

Flexible PTO

Employee discounts

Life/AD&D insurance

EAP

Job summary

Framebridge in Winnetka, IL is seeking a Retail Full-Time Keyholder to energize the store floor, lead by example, and ensure a standout customer experience. This role reports to the Store Manager and carries key-holding responsibilities.

You will guide onboarding, train team members, and drive operational tasks to meet sales and service goals while flexing evenings and weekends as required.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail leadership

Communication

Design interest

Flexible hours

Education

Design degree

Job description

Framebridge in Winnetka, IL is seeking a Retail Full-Time Keyholder to energize the store floor, lead by example, and ensure a standout customer experience. This role reports to the Store Manager and carries key-holding responsibilities.

You will guide onboarding, train team members, and drive operational tasks to meet sales and service goals while flexing evenings and weekends as required.