Part-Time Keyholder: Elevate Customer Experience

Kaplan International; United States; On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and employer-funded pension

Parental leave and return program

Flexible time off and paid holidays

Employee discounts

Job summary

Framebridge is seeking a Part-Time Retail Keyholder for our West Loop store to lead with energy and a customer-first attitude. You will hold key-holding responsibilities, support the Store Manager, and help deliver an exceptional shopping experience.

Responsibilities include setting the standard for service, onboarding teammates, and ensuring store operations meet customer and financial goals, with a flexible schedule including evenings and weekends.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Leadership

Interpersonal

Design interest

Learning agility

Time management

Adaptability

Education

Art/design/marketing degree

Job description

Framebridge is seeking a Part-Time Retail Keyholder for our West Loop store to lead with energy and a customer-first attitude. You will hold key-holding responsibilities, support the Store Manager, and help deliver an exceptional shopping experience.

Responsibilities include setting the standard for service, onboarding teammates, and ensuring store operations meet customer and financial goals, with a flexible schedule including evenings and weekends.