Retail Keyholder — Design-Driven, Full-Time, NYC

Framebridge; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Parental leave and return program

Flexible Time Off

Paid Holidays

Job summary

Framebridge in New York, NY is seeking a Retail Full Time Keyholder for Greenwich Village to lead with energy and a customer-first mindset. You will model outstanding service, train team members, and ensure store operations align with financial goals while delivering Framebridge quality and design guidance.

The role requires flexibility for evenings and weekends, and reports to the Store Manager. A background in retail or hospitality helps, plus a passion for design and customer experience.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Keyholder experience

Customer service

Retail/hospitality background

Education

Art/Design/Marketing degree (preferred)

Job description

Framebridge in New York, NY is seeking a Retail Full Time Keyholder for Greenwich Village to lead with energy and a customer-first mindset. You will model outstanding service, train team members, and ensure store operations align with financial goals while delivering Framebridge quality and design guidance.

The role requires flexibility for evenings and weekends, and reports to the Store Manager. A background in retail or hospitality helps, plus a passion for design and customer experience.