Store Keyholder: Elevate Customer Experience (Soho)

Framebridge; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Parental leave

Flexible Time Off

Paid Holidays

Employee discounts

EAP

Commuter benefits

Pet insurance

Job summary

Framebridge Soho is seeking a Retail Full Time Keyholder to lead store operations with a customer-first mindset. You will set service standards, train team members, and partner with the Store Manager to meet sales goals while delivering Framebridge's renowned design advice.

You are a personable, adaptable professional with experience as a key holder in retail or hospitality, comfortable working evenings and weekends, and eager to represent Framebridge in a creative environment.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong interpersonal and communication skills with customers and team.
• Ability to train retail team members and coach for better performance.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply listening and communication skills to build relationships with customers and coach staff.
• Demonstrate product knowledge and design advice to customers and train staff to do the same.
• Answer questions and troubleshoot issues with sound judgment.

Skills

Customer service

Leadership

Communication

Team training

Product knowledge

Problem solving

Education

High school diploma

Design degree preferred

Job description

Framebridge Soho is seeking a Retail Full Time Keyholder to lead store operations with a customer-first mindset. You will set service standards, train team members, and partner with the Store Manager to meet sales goals while delivering Framebridge's renowned design advice.

You are a personable, adaptable professional with experience as a key holder in retail or hospitality, comfortable working evenings and weekends, and eager to represent Framebridge in a creative environment.