Retail Key Holder: Opening, Cash & Service Lead

Gopuff Becomes First Instant Commerce Company; Costa Mesa (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) Retirement Savings Plan

Employee discount & FAM membership

Vacation and sick time

EAP program

Job summary

BevMo! by Gopuff is seeking a Key Holder to support our Retail Operations team in Costa Mesa. The role opens and closes the store and backs up management during absences, helping drive sales and ensure customer satisfaction.

You will greet customers, manage high-volume periods, assist new employees, and apply product knowledge to recommend items. Strong cash handling and teamwork are essential for success in this hands-on position.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent.
• Ability to work with fluid schedules; available during peak hours, nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling.
• Team‑oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Provide excellent customer service by greeting customers and informing them of products/services.
• Open the store early and close it when needed.
• Assist during high volume periods and support new employees.
• Know in-house products to make recommendations to customers.
• Assist with inventory tasks including restocking and counts.
• Process cash transactions, open/close tills, count cash, prepare deposits.
• Operate scanners, cash registers, and other electronics.
• Follow age verification and security procedures.
• Ensure prices/quantities are accurate and provide receipts; handle refunds/exchanges.
• Monitor sales floor to prevent theft and maintain security.
• Maintain cleanliness across sales floor, stock room, lockers, and bathrooms.
• Train new employees on procedures, product knowledge, and customer service.

Skills

Leadership experience

Cash handling

Team oriented

Availability for peak hours

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder to support our Retail Operations team in Costa Mesa. The role opens and closes the store and backs up management during absences, helping drive sales and ensure customer satisfaction.

You will greet customers, manage high-volume periods, assist new employees, and apply product knowledge to recommend items. Strong cash handling and teamwork are essential for success in this hands-on position.