Retail Key Holder: Lead Customer Service & Ops

Gopuff; Laguna Niguel (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

BevMo! by Gopuff is seeking a Key Holder to support Retail Operations, opening/closing the store and assisting during busy periods. You will help train new employees and ensure excellent customer service while driving sales.

You will work in a fast-paced environment, handle cash transactions, and maintain store standards. Strong leadership and reliability are essential for this role in Laguna Niguel, CA.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours and nights/weekends/holidays.
• Basic math skills and proficiency in cash handling.

Responsibilities

• Greet customers and inform them of products and services to drive sales.
• Open the store in the morning and close it at night.
• Assist during high-volume periods and train new employees.
• Know in-house products to offer recommendations.
• Assist with inventory tasks like restocking and cycle counts.
• Process cash transactions, open/close tills, and deposits.
• Operate scanners, registers and other electronics.
• Enforce age verification policies and issue receipts.
• Handle refunds and exchanges.
• Monitor floors to prevent theft and reduce losses.
• Maintain cleanliness in sales floor, stock room, lockers and bathrooms.
• Train new staff on store procedures and customer service standards.

Skills

Leadership experience

Flexible schedule

Cash handling

Team-oriented

Lifts up to 49 pounds

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder to support Retail Operations, opening/closing the store and assisting during busy periods. You will help train new employees and ensure excellent customer service while driving sales.

You will work in a fast-paced environment, handle cash transactions, and maintain store standards. Strong leadership and reliability are essential for this role in Laguna Niguel, CA.