Retail Key Holder: Lead Ops, Cash & Customer Service

Gopuff Becomes First Instant Commerce Company; Albany (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible em

EAP through AllOne Health (formerly C

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position opens and closes the store and supports new employees while delivering friendly service.

You will help manage high-volume periods, verify ages, handle cash, and assist with inventory, pricing accuracy, and loss prevention, ensuring a clean, welcoming store environment. Key responsibilities include greeting customers, cash handling, restocking, conducting inventory counts, and training new staff to uphold

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services.
• Arrive early to open the store and leave late to close the store.
• Will assist the store in periods of high volume and provide support for new employees.
• Knowledge of in house products to provide customers with recommendations.
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensuring all prices and quantities are accurate and providing a customer receipt.
• Processing refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms.
• Train new employees on store procedures, product knowledge, and customer service standards.

Skills

Leadership experience

Basic math skills

Team-oriented mentality

Ability to lift up to 49 pounds

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position opens and closes the store and supports new employees while delivering friendly service.

You will help manage high-volume periods, verify ages, handle cash, and assist with inventory, pricing accuracy, and loss prevention, ensuring a clean, welcoming store environment. Key responsibilities include greeting customers, cash handling, restocking, conducting inventory counts, and training new staff to uphold