Retail Key Holder: Lead WOW Experiences & Sales

Kendra Scott, LLC; Colorado Springs (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Kendra Scott, LLC is seeking a proactive Key Holder to support the Store Leadership Team and deliver an outstanding WOW guest experience. You will train and motivate Stylists, drive sales, and help with daily store operations while representing our brand values of Family, Fashion and Philanthropy.

You will collaborate across Salesfloor, Color Bar, Events, and Back of House, ensuring guests feel welcomed and well-served.

Qualifications

• Retail or customer service experience required.
• Strong problem-solving skills and positive attitude under pressure.
• Strong organizational and communication skills.
• Genuine enthusiasm for fashion and helping others develop personal style.
• Growth mindset and willingness to learn new ideas.
• Passion for giving back and serving the community.
• Shared appreciation for Family, Fashion and Philanthropy.
• Available to work at least 30 hours per week, including nights and weekends.
• Ability to accommodate changing schedules.

Responsibilities

• Provide WOW guest experience by delivering exceptional customer service and training Stylists.
• Assist with daily store operations and support Store Leadership Team.
• Participate in training, motivate team members, and celebrate achievements.
• Ensure store safety and adhere to Asset Protection standards.

Skills

Customer service

Sales-driven

Team collaboration

Communication

Flexible schedule

Job description

Kendra Scott, LLC is seeking a proactive Key Holder to support the Store Leadership Team and deliver an outstanding WOW guest experience. You will train and motivate Stylists, drive sales, and help with daily store operations while representing our brand values of Family, Fashion and Philanthropy.

You will collaborate across Salesfloor, Color Bar, Events, and Back of House, ensuring guests feel welcomed and well-served.