Retail Key Holder: WOW Service & Growth Champion

Kendra Scott, LLC; Oak Brook (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Kendra Scott, LLC is seeking a dynamic Key Holder to support the Store Leadership Team in delivering WOW customer experiences and helping Stylists grow their skills. You will participate in daily operations, drive sales, and contribute to brand-building events and community initiatives.

As an emerging leader, you will be trusted to model exemplary service, assist with training, and maintain store standards while staying flexible to meet business needs.

Qualifications

• Retail or customer service experience is required.
• Strong customer focus and relationship-building.
• Excellent communication and organizational skills.
• Positive attitude under pressure and problem-solving ability.
• Willingness to learn and develop leadership skills.
• Must be over 18 and capable of lifting up to 50 lbs.

Responsibilities

• Model WOW service and train Stylists to deliver WOW experiences.
• Lead daily store operations and support the Store Leadership Team.
• Drive sales by maximizing store productivity and guest connections.
• Build brand awareness through philanthropic efforts and community events.
• Maintain store safety standards and asset protection.
• Communicate product details and style recommendations to guests.
• Flex between Salesfloor, Color Bar, Events, and Back of House.
• Resolve guest concerns with urgency and positivity.
• Uphold core values of Family, Fashion and Philanthropy.
• Availability to work a flexible schedule including evenings and weekends.

Skills

Customer service

Sales driven

Leadership potential

Communication skills

Team collaboration

Flexibility

Problem solving

Adaptability

Job description

Kendra Scott, LLC is seeking a dynamic Key Holder to support the Store Leadership Team in delivering WOW customer experiences and helping Stylists grow their skills. You will participate in daily operations, drive sales, and contribute to brand-building events and community initiatives.

As an emerging leader, you will be trusted to model exemplary service, assist with training, and maintain store standards while staying flexible to meet business needs.