Retail Key Holder: Lead WOW Guest Experiences

Kendra Scott; The Woodlands (TX); On-site; USD 30,000 - 52,000; Full time

Job summary

Kendra Scott in The Woodlands, TX is seeking a Key Holder to support the Store Leadership Team by delivering WOW service, assisting daily operations, and helping train Stylists to elevate the guest experience.

As a flexible, customer-focused team member you will drive sales, build brand awareness through local events and philanthropy, uphold safety standards and policies, and collaborate to ensure every guest leaves with a lasting impression.

Qualifications

• Retail or customer service experience is required.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.

Responsibilities

• You’re Customer Focused! You model WOW service and train Stylists to provide WOW experiences.
• You Drive Results: you are learning to drive sales by maximizing store productivity and guest connections.
• You Build Networks: you help build brand awareness through philanthropic efforts and events.
• You Instill Trust: you uphold store safety standards and Asset Protection policies.
• You Communicate Effectively: you educate guests on product details and personal style.
• You are Nimble: you flex between Salesfloor, Color Bar, Events, and Back of House as needed.
• You Take Action: you resolve guest concerns with urgency and enthusiasm.

Skills

Customer service

Sales oriented

Communication

Job description

Kendra Scott in The Woodlands, TX is seeking a Key Holder to support the Store Leadership Team by delivering WOW service, assisting daily operations, and helping train Stylists to elevate the guest experience.

As a flexible, customer-focused team member you will drive sales, build brand awareness through local events and philanthropy, uphold safety standards and policies, and collaborate to ensure every guest leaves with a lasting impression.