Retail Key Holder: Lead Shifts & Elevate Customer Experience

Bath & Body Works; Pineville (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Weekly pay

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. You will be part of a front-line field leadership team, shaping in-store experiences and product presentation while upholding our values and policies.

The role involves leading tasks, coaching associates, and ensuring a safe, engaging shopping environment. Ideal candidates are customer-focused, flexible, and capable of driving daily performance and teamwork.

Qualifications

• Customer-first retail mindset required.
• Ability to drive sales and deliver great customer experiences.
• Experience leading or coaching a team in a store setting.

Responsibilities

• Lead store operations as scheduled, including acting as Manager on Duty to address customer experience and maintenance issues.
• Provide feedback and recommendations to managers for team performance.
• Deliver exceptional in-store experiences through strong product knowledge and selling behaviors.
• Demonstrate knowledge of products, policies, and store strategies.
• Set daily goals for the team and manage opening/closing routines.

Skills

Customer-focused

Sales experience

Leadership

Communication

Coaching

Flexibility

Shift availability

Education

High school diploma or equivalent

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. You will be part of a front-line field leadership team, shaping in-store experiences and product presentation while upholding our values and policies.

The role involves leading tasks, coaching associates, and ensuring a safe, engaging shopping environment. Ideal candidates are customer-focused, flexible, and capable of driving daily performance and teamwork.